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Dispatch Customer Service Representative

Job Overview:

The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers, drivers, and the company. This position requires strong organizational skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional customer service. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities effectively.

Key Responsibilities:

Coordinate with customers regarding tracking and delivery updates, ensuring high levels of satisfaction.
Address customer inquiries and issues promptly while providing timely updates on order status.
Act as the liaison between the company and the client, maintaining professional communication with client leadership teams.
Monitor and assist a fleet of delivery trucks, overseeing drivers to ensure they remain on task and organized throughout the day.
Establish and optimize delivery routes and schedules to enhance efficiency and on-time performance.
Analyze customer orders, assess order volume, and plan strategically for peak delivery times.
Manage and track performance data and key performance indicators (KPIs), reporting findings to upper management.
Evaluate courier service performance, identifying areas for improvement and implementing corrective action plans as needed.
Respond to incoming calls and customer service inquiries via phone and email.
Provide information about the company's products and services and generate sales leads when appropriate.
Perform additional duties as assigned to support operational and customer service goals.

Qualifications & Requirements:

Experience in dispatching, logistics, or customer service preferred.
Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
Strong problem-solving and multitasking abilities.
Excellent communication and interpersonal skills.
Bilingual proficiency (preferred).
Must be comfortable working on-site in the warehouse.

Benefits:

Benefits available after 90 days of employment.

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Apply for Dispatcher at EVA LOGISTICS INC.